DELIVERY & RETURNS

Last updated: 02/02/2024

Thank you for shopping at SOIR LLC. Please read this policy carefully. This is the Delivery and Return Policy of soirmaisondor.com. 

GENERAL SHIPPING INFORMATION

Merchandise is typically processed and shipped within 7-10 business days for Standard shipping. Express orders must be placed before 3 pm PST and will ship the next business day. We currently only accept orders for delivery within the United States, excluding PO Boxes, APO/FPO addresses, or hotels. Multiple items under one order may arrive separately with no additional shipping charges. 

Delivery costs, calculated by SOIR LLC, will be added to the purchase price based on total weight and order value. Once processed, we will notify you via email with the confirmation of your order.

All shipments are insured, require a signature receipt, and are shipped via FedEx, UPS, and USPS. We are not responsible for lost, stolen, or damaged shipments, with shipping claims the responsibility of the buyer. 

Shipping to multiple addresses may incur additional charges upon verification. SOIR LLC reserves the right to modify prices and delivery costs without prior notice.

Note that delivery may be delayed for size adjustments or engraving, in which case our customer service will contact you.

Product Availability: If chosen merchandise is out of stock, we'll email you with an estimated time of arrival or offer similar options.

RETURNS & EXCHANGE POLICY

SOIR LLC currently does not allow returns or exchanges. If you receive a damaged or defective product, notify us within three (3) business days. Upon receipt, we may classify it as defective.

For defective products:

1. SOIR LLC offers the same product if available.
2. Proposes an exchange for a similar item, deducting the initial price, and you pay the difference.
3. Allows a refund in the original payment issued.

Wear and tear damage is not considered defective.